RETURN POLICY
Thanks for shopping in Anewow
If you are not entirely satisfied with your purchase, we're here to help.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
- Return time: Our policy lasts 30 days. If 30 days have goone by since you received the product, unfortunately we can't offer you a refund or exchange.
- Product conditions: To be eligible for a return, all items must be unused and in the same condition that you received it. It must also be in the original packaging.
- Contact info: Leave a message on "Contact US" page at the bottom of the site. or send us eamil to: info@anewow.com before sending out the parcel for faster and better customer service.
- Return address: On any circumstance DO NOT send the products back to the shipping address on the package. The reason is simple, it will be shipped to a warehouse center and not to the office where we process returns.
- Return charges: We will bear the return or exchange shipping fee for any defective items. However in the unlikely event you are not satisfied with the products and wish to exchange it, you will be responsible for return postage.
- Remarks: To complete your return, we require a receipt or proof of purchase. There are no ther charges.
Refunds (if applicable)
- Refund conditions: Once we receive your return, we will inspect it, notify you that we have received your returned parcel and initiate a refund to you.
- Method of refund: If your return is approved, we will initiate a refund to your Paypal Account or Credit Card(to the original method of your payment).
- Refund time: You will receive the refund immediately or within a certain amount of days, that depends on your card issuer's policies.
- Shipping costs: Shipping costs will be refunded together for any defective items. However, if you are not satisfied with the products and wish to exchange it, shiping costs are nonrefundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
We are always here to help you
If you have any questions on how to return your item to us, please contact us at info@anewow.com
Great Booming Trading Co Ltd
RM. 2, 3/F., Ruby Commercial Building, 480 Nathan Road, Kowloon, Hong Kong., Zip code:999077